TERMS
Terms of Service
These terms govern your use of GuideByMe and any guide you buy from us. Please read them before you order.
1. Who runs this shop
GuideByMe is a small digital publishing shop run by Zhentao Wen as an individual, at guidebyme.com. Every contact channel is the same address: [email protected]. What we sell are electronic files, not printed books.
2. Accepting these terms
By using this site or buying a guide you confirm that you are at least 18 years old, and that you have read and agree to these terms and to our Privacy Policy. If you do not agree, please do not use the site. Continuing to use it after we update the terms means you accept the updated version.
3. Digital products and instant delivery
All guides are digital products. Each contains 1 Printable PDF, 1 Digital PDF and 1 EPUB, and no printed book. Delivery is immediate: the download is offered on the checkout completion page and is also sent to the email address you order with. Because delivery is instant, please confirm the file formats suit your reading device before you order.
4. Price, tax and payment
Each guide is priced at US$4.99 (US dollars); the amount shown at checkout is final. Payment is processed by Waffo Pancake acting as Merchant of Record, which completes the transaction on our behalf and collects any sales tax or VAT; it is also our PCI-DSS compliant payment processor. We never see or store your full card number.
5. Licence and permitted use
Your purchase grants a personal licence: you may read the files on your own devices and print one copy for yourself. You may not resell, redistribute, publish or sublicense the files, or make them available for others to download elsewhere.
6. Acceptable use
You may not use this site or our files to: break any applicable law; infringe anyone's intellectual property or privacy; distribute malware or use them for attacks; bypass or interfere with security features; resell or sublicense without permission; or act in breach of card network rules.
7. Refunds
Digital goods are generally not refundable once downloaded. Exceptions, such as a file that will not open or content that differs from the description, are set out in our Refund Policy.
8. Billing disputes
If you believe a charge is wrong, please write to [email protected] before asking your bank to reverse it. We reply within 2 business days and resolve confirmed billing errors within 5 business days.
9. Intellectual property
The text, layout, illustrations and files of each guide belong to GuideByMe and are protected by copyright. You buy a licence to use them, not the copyright. All rights not expressly granted here are reserved.
10. Disclaimer and liability
Guides are provided as they are, for language learning and general reference only, and are not professional advice. To the extent the law allows, we are not liable for indirect, incidental or consequential loss, and our total liability is limited to the amount you actually paid for the guide in the 12 months before the claim arose.
11. Ending access
If you breach these terms, for example by redistributing files without permission, we may suspend or end your access, without a refund. You may ask us at any time to delete the order and correspondence records we hold about you.
12. Changes to these terms
We may update these terms. Material changes are announced at least 14 days before they take effect, by email or on this page, and the date above is updated. If one provision is found unenforceable, the rest stays in force.
13. Contact
Support, billing, refund and privacy questions all go to [email protected]. We usually reply within one business day (Mon–Fri, 09:00–18:00 UTC+8).